CWU seeks clarity on o2 outsource rumours
13th May 2013
"It appears to be an open secret that there will be an announcement regarding outsourcing" said CWU assistant secretary Sally Bridge. "The rumour mill is unbearable -it's being openly discussed in call centres this afternoon."
CWU passed a motion at last month's annual conference opposing outsourcing in o2 following media speculation on the issue. The policy was unanimously backed to "oppose by all means possible, up to and including industrial action".
Sally explained: "Outsourcing would be seen as a betrayal by the company's loyal and hard working employees. We won't sit idly by and let this happen.
"We do not believe that it is in the best interests of O2 as a brand, as a business or indeed as an employer to consider steps to outsource the Voice channel at a time when the co-operation and good will of its employees is required to meet the challenges both financially and commercially of the future."
CWU represents staff working in call centres, support functions and engineering roles in o2.
Emergency motion E8 in full:
"Conference notes the article in today's Sun newspaper which reports that hundreds of call centre workers are set to be outsourced by O2 under plans currently being considered.
"Whilst the CWU understands that this is a company that is transforming itself for the future, to take advantage of new technologies and in order to provide new services, any transformation plans need to take into consideration the CWU members that are affected and they need to be at the very heart of any decisions made.
"The CWU therefore instructs the Telecom and Financial Services Executive to oppose any move by O2 to outsource the majority of call centre work as it is not in the interests of the members we represent. To oppose by all means possible up to and including industrial action."
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