Postal workers deliver target-busting results25th May 2012
Dave Ward praised CWU members for "meeting and beating the toughest delivery targets around" as Royal Mail's service quality results were released today.
The CWU deputy general secretary said that the figures, which show an improvement on last year, "show that the public is receiving a better service thanks to the hard work and dedication of postwomen and postmen up and down the country."
During January to March 2012, postal workers delivered 93.4 per cent of stamped and meter franked first-class mail the next working day after posting, beating the 93 per cent target, while second-class stamped and meter franked mail beat its 98.5 per cent target of delivery within three working days with a 98.9 per cent performance during the period.
Leading market research and business analysts TNS carried out the study, which was based on over 230,000 sample letters, parcels and packets sent to over 5,300 addresses over the January to March period.
Royal Mail's operations and modernisation managing directorMark Higson also praised the workforce, saying: "Our postmen and women are delivering to one of the highest and most challenging next-day performance targets in Europe while undertaking one of the UK's biggest transformation projects.
"I pay tribute to our people's commitment to our customers as they work hard to transform Royal Mail," he added.
Full results can be viewed under How we're performing on Royal Mail's website.