BT Retail - Attendance. CWU Broad Left latest

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BT RETAIL - ATTENDANCE

BT Retail is now anxious for the CWU to ballot its members on new attendance procedures. This has been delayed due to the continuing poor management style in the business unit, because the commitment BT Retail gave in April to improve its management style has never materialised.
  Neither has BT Retail implemented the Sourcing Strategy agreement that was negotiated years ago which required them to reduce agency staff to 10% within the call centres. This agreement was based on limiting the number of jobs off-shored. BT Retail has continued to off-shore work and save itself money, while failing to convert agency to BT contracts to the level agreed. We therefore congratulate the CWU Executive for rightly demanding that these longstanding commitments be implemented at last, and that the company gives commitment to existing sites.
  The Executive is calling for the immediate roll-out of the “Together” performance management document in BT Retail, so that it can verify improvement in management style and performance management prior to balloting members on attendance transformation changes. Management bullying and harassment of staff must stop now! Otherwise the union should ballot members for industrial action to stop it.
  On resourcing the Executive is insisting that the company gives a tangible commitment to direct labour jobs in the UK, by demonstrating to the union that any staffing reduction is to work that is offshored.
  The Executive continues to impress upon the company that without improvements in management style and resourcing, there is little chance of members accepting attendance changes in a ballot.
  The Executive has informed BT Retail that implementation of attendance changes, without the required improvements to management style and resourcing, will be met with a ballot for industrial action.
  BL supporters remain opposed to the new attendance patterns as they do not adequately address staff work-life-balance. The union should continue to defend the choice that the Flexible Working Hours agreement gave staff throughout BT.
  The time is ripe for the union to mount a campaign in BT for respectful management style, proper work-life-balance and good direct labour jobs that will benefit existing BT employees and provide work to the millions currently unemployed, including our youth.
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